We want you to buy with confidence. Here's exactly how refunds and cancellations work for VMB Group's SaaS products.
01 Money-back guarantee
Purchases are covered by a 7-day, no-questions-asked money-back guarantee, counted from your original purchase date, covering 100% of the amount paid. This aligns with consumer protection rules in Brazil and other applicable jurisdictions. Requests made after this 7-day window are considered on a case-by-case basis; we genuinely try to find a fair outcome.
02 How to request a refund
Contact VMB Group through support@vmbgroup.online or WhatsApp +55 16 98114-4020, and include your full name, the email address used at purchase, and any transaction reference from your confirmation email. We'll confirm your request and next steps within 24 business hours.
03 Subscriptions & cancellation
Subscription customers can cancel at any time, with no fee, by contacting support. Cancellation stops future renewals; you keep access through the end of the period you've already paid for. If a renewal charge occurred within the last 7 days, it still qualifies for the money-back guarantee above.
04 Processing time
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 days for the refund to appear on your statement.
05 Contact
For refund or cancellation requests:
VMB Group
support@vmbgroup.online
+55 16 98114-4020 (WhatsApp, Mon–Fri, 9:00–18:00 GMT-3)
Avenida Cristovao Colombo 777, Araraquara, São Paulo, Brazil